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FAQs


 

FAQs

 
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  • How can we reach you?

For the convenience of our customers, you may call us TOLL FREE at 1-888-4-A-GREEK, Monday thru Friday 4:30 - 8:30 PM Eastern Time and one of our friendly and experienced sales representatives will assist you (or you may email us at info@collegiategreek.com).

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  • Are your products, primarily clothing/apparel, produced in-house or as with some companies, do you outsource this work?

All of our garments are assembled in-house by our experienced staff of seamstresses and embroiderers, thereby providing you with the best quality craftsmanship in the industry.

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  • Do you customize/personalize garments?

Absolutely - this is our specialty!  See Custom Work.  Please note that our system will not allow you to personalize any garment online.  Instead, we prefer that you call us and one of our sales representatives will walk through the order with you to avoid any errors.

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  • I am trying to order one of your special packages online and am not able to.  Can I order packages online?

You can either order special packages by phone or order the individual items and indicate under "Special Instructions" to charge you the special package price.

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  • I want to order a particular item, but I do not see it on the website.  Can I get this item?

Just email or call us and we will make every effort to obtain the item.

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  • Do you offer a discount on large/quantity orders?

Yes.  Depending on the quantity, we will give you a discount.  Please email or call us for details.

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  • How long do the orders take to produce?

In-stock items (keychains, afghans/tekees, etc.) - IMMEDIATELY

Clothing (even if customized) (t-shirts, sweats, etc.) - 72 HOURS

Jackets (even if customized) - 7 business days

(The above information applies to the actual production, if necessary.  For actual shipping time, please see below).

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  • How long will it take from the time you ship out my order to my receiving it?

It depends on the part of the country you are ordering from, but normally 2 days.  (Please note that for an additional fee, we also offer overnight shipping).

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  • How much do you charge for shipping?

Our shipping costs are directly related to the total amount you spend:

$1.00 - $5.99 = $6.00
$6.00 - $29.99 = $8.00
$30.00 - $74.99 = $10.00
$75.00 - $149.99 = $12.00
$150.00 - $199.99 = $15.00
$200+ = $20.00

Prior to checking out, your shipping costs will be reflected.

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  • Is rush service available?

Yes.  Although we provide an exceptional turn-around time, for an additional fee, we can rush your order.

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  • Why was my credit card charged if I have not received my order?

As most orders are custom and will automatically be shipped upon completion, we must receive payment prior to beginning production.

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  • If I am not interested in any of the patterns you offer for the lettering, can I provide my own?

Yes, just mail us the fabric and we will produce the garment using letters in your pattern.

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  • Does Collegiate Greek attend national events, such as Conferences/Conventions to sell its merchandise?

Yes, just give us a call with the information and sufficient advance notice and, if we are available, we will attend your event to sell our products.

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  • I do not normally feel comfortable providing my credit card information online.  Is this a secure web site?

Absolutely.  Please feel free to place your order online as we provide a secured server for all orders to secure communication between you and our web site.

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  • What is Collegiate Greek's privacy policy?

Collegiate Greek will not share, sell or trade any of your information with any third party.

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